# Ember.jobs Privacy Policy

**Effective Date:** August 1, 2025 (Last Updated)

Eloquent Analytics, LLC d/b/a Ember.jobs (referred to as "Ember.jobs", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information from users of our website and SMS/text messaging services (collectively, the "Service"). By using our Service – including signing up on our website with your phone number or opting in via text message – you consent to the practices described in this Privacy Policy.

## 1. Information We Collect

**Information You Provide:** We collect personal information that you knowingly provide when interacting with our Service. This includes:

* **Contact Information:** When you create an account or sign up for our Service, we collect information such as your name, email address, and **mobile phone number** (required for our text messaging program). We collect only the information needed to provide our job search services. For example, you may provide your phone number to receive job alerts or updates via SMS.

* **Job Search Profile Data:** If you fill out a profile or preferences on Ember.jobs (such as job interests, location, or experience), we collect that information to personalize job matches and communications. Providing this information is optional and only used to enhance your job search.

* **Communications:** If you contact us for support or feedback, we will collect any information you choose to share in those communications (such as your name, contact info, and the content of your message). If you opt in to our SMS service by sending a text to our number, we will collect and store that phone number and the content of any messages you send or that we send to you. We also retain records of your **opt-in consent** (e.g. the date/time you signed up or the content of your text consenting to join) for compliance purposes.

**Information Collected Automatically:** When you use our website, we may automatically collect certain technical information to improve your experience. This can include your IP address, browser type, device identifiers, pages visited, and similar usage data. We may use cookies or similar technologies to remember your preferences and analyze site traffic (you will see a cookie notice if applicable). You can adjust your browser settings to reject cookies, but some site features might not function properly without them. We do **not** link this technical data to your identity, and we do not use it for advertising purposes.

## 2. How We Use Your Information

We use the collected information solely for purposes of providing and improving our job search services, and for communicating with you as needed – nothing more. Specifically, we may use your information to:

* **Provide Services:** Your contact information and profile data are used to deliver the services you signed up for, such as matching you with job opportunities, sending you job alerts, interview reminders, or other job search-related notifications via email or text message. We will send **only the messages necessary to provide the service**, and these will generally relate to your job search or account (we do *not* send unrelated marketing texts).

* **Communication:** We will use your phone number to send you SMS messages as part of our Service (for example, new job postings, status updates, or responses to your inquiries). We may also use your email to send service-related emails (like account verification, changes to terms, or customer support responses). All such communications will be in line with what you have consented to and expect from our Service (we will not send you third-party advertisements).

* **Improve and Personalize Service:** We may use data (e.g. your job preference information or feedback) to refine our job-matching algorithms, improve our website and messaging, and develop new features that help with your job search. Any analytical use of data will be done in aggregate or de-identified form where possible.

* **Legal Compliance and Prevention:** We may process and retain information as needed to comply with legal obligations, resolve disputes, enforce our Terms of Service, or protect our rights or the rights and safety of our users. For example, we may use data to investigate potential fraud or misuse of the Service, or to comply with a court order if required.

We limit our use of your personal information to what is necessary to operate and **improve the job search service you requested**. We do *not* use your data for any unrelated purposes such as advertising third-party products.

## 3. SMS/Text Messaging Program

One of the core features of Ember.jobs is the ability to receive job alerts and communications via SMS text messages. We take care to ensure our text messaging program is compliant with industry best practices and Twilio’s requirements for outbound communications. Below is important information about our SMS program:

* **Opt-In Consent:** We will only send you text messages if you have explicitly **opted in**. You may opt in by providing your mobile number on our website and affirmatively agreeing (e.g., checking an opt-in box) or by texting our dedicated number with a specific keyword (such as "START") to join. By opting in, you consent to receive recurring text messages from Ember.jobs related to our services and your job search. We keep a record of your consent (such as form timestamps or the content of your opt-in text) as required.

* **Message Content and Frequency:** Once opted in, you will receive **text messages relevant to your job search**, such as new job listings matching your profile, application status updates, interview reminders, or tips for improving your job hunt. We do **not** send promotional or marketing texts on behalf of third parties – all texts are service-related and from Ember.jobs. **Message frequency** may vary depending on your activity and preferences; for example, you might receive several job alerts in a week when new matches are found, but fewer messages at other times. (Typically, users receive between 1-5 messages per week, though this can change based on usage.) We always strive to only send messages that are timely and necessary for the service you expect.

* **Carrier Charges:** Standard **message and data rates may apply** to messages we send, as dictated by your mobile carrier plan. Ember.jobs does not charge any additional fees for the SMS service, but you are responsible for any fees from your carrier (such as text messaging or data charges). There are no premium messages; all are standard SMS or MMS.

* **Identification:** Every text message you receive from us will clearly indicate that it is from **Ember.jobs** (either by the sender ID or within the message content) to ensure you know who is contacting you.

* **How to Opt Out:** Your participation in our SMS service is **voluntary**, and you can opt out at any time. To stop receiving text messages, you can simply reply **“STOP”** to any Ember.jobs text. When we receive a STOP request, we will promptly remove you from the SMS distribution list for that program and you will no longer receive texts. You may also opt out by contacting us at [privacy@ember.jobs](mailto:privacy@ember.jobs) with your request. After opting out, if you ever wish to re-subscribe, you will need to opt in again.

* **Help Instructions:** If at any time you need assistance or more information about our SMS service, you can reply **“HELP”** to any of our texts, and we will respond with instructions on how to manage your subscription or contact customer support. You can also reach out to [privacy@ember.jobs](mailto:privacy@ember.jobs) for help.

* **Age Restrictions for SMS:** You must be 18 years or older (or the age of majority in your jurisdiction) to opt into our text messaging service. We do not knowingly send texts to minors under 18 without parental consent (see also *Children’s Privacy* below).

We adhere to all applicable laws and guidelines for SMS communications, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. This means we only text users who have given consent, we include required disclosures, and we honor all opt-out requests immediately. Our goal is to ensure that the messages you receive are **expected and wanted**, in line with Twilio’s Messaging Policy and carrier requirements.

## 4. How We Share Your Information

**No Selling or Unwarranted Sharing:** We do **not** sell, rent, or share your personal information (including your mobile number) with third-party companies for their own marketing or promotional purposes. In fact, **no mobile information will be shared with third parties or affiliates for marketing/promotional purposes**. This is a fundamental part of our privacy commitment and also a compliance requirement for our SMS service. All other data categories we collect *exclude* text messaging originator opt-in data and consent; **this information will not be shared with any third parties**.

**Service Providers:** We may share your information with a few **trusted third-party service providers** solely to operate and support our Service (under strict confidentiality and security obligations). For example, we use Twilio, a cloud communications platform, to send and receive SMS messages on our behalf. Twilio will process your mobile number and message content only as needed to deliver our text messages to you; it does *not* use that information for its own purposes. Likewise, we might use reputable hosting providers for our website or databases, or an email service to send out account notifications. These service providers are bound by contracts to protect your data and only use it for the specific services we have requested (e.g. communication delivery, data storage, etc.). We ensure any vendor we engage adheres to privacy and security standards consistent with ours.

**Legal Compliance:** We may disclose information about you if required to do so by law or lawful order – for instance, in response to a subpoena, court order, or other government demand. We will only share the minimum necessary information and only when we have a good-faith belief that such disclosure is legally required or necessary to protect our rights, your safety, or the safety of others.

**Business Transfers:** In the unlikely event that Ember.jobs (Eloquent Analytics, LLC) undergoes a business transaction such as a merger, acquisition, or sale of assets, user information (including personal data) might be transferred to the successor entity. If that happens, we will ensure that your information remains subject to the promises made in this Privacy Policy (unless you consent otherwise), and we will notify you of any material change in data handling. You will have the opportunity to opt out of any new use of your information.

**Aggregate/Anonymous Data:** We may compile statistics or insights about our user base or Service usage (for example, the total number of users in a region or the number of job alerts sent in a month). Any information shared with third parties in this context will be **aggregated and anonymized** so that it cannot be linked back to you or any individual. For instance, we might disclose general metrics to a partner or on our website (e.g., "X job matches sent this month") but **we will not disclose any personal details** in doing so.

Other than the limited scenarios above, **we do not share your personal data with any third parties**. Our guiding principle is to only use and share your information in ways that you have consented to and that are necessary to deliver our service to you.

## 5. Data Security

Ember.jobs takes **reasonable and appropriate security measures** to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We utilize industry-standard security practices, including encryption of sensitive data (both in transit and at rest, as applicable), firewalls, and secure server infrastructure. For example, our website is served over HTTPS to encrypt information you submit, and our databases and messaging platforms implement measures to safeguard your data.

While we strive to protect your information, please note that **no method of transmission or storage is 100% secure** on the internet. Thus, we cannot guarantee absolute security of your data. However, we continuously update and monitor our security practices to mitigate risks. In the event of any data breach or unauthorized access, we will notify affected users and appropriate authorities as required by law.

It’s also important for you to protect against unauthorized access to your account and personal information by using strong passwords and keeping them confidential. If you have any reason to believe that your interaction with us is no longer secure (for example, if you feel your account credentials have been compromised), please contact us immediately.

## 6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. In practice, this means:

* If you have an account with us or are actively using our Service, we will retain your information to serve your needs (for example, keeping your profile and sending you job alerts).

* If you opt out of the SMS service or delete your Ember.jobs account, we will remove you from active contact lists immediately. Some minimal information (such as your phone number or email in a suppression list) may be retained to ensure we honor your opt-out request (i.e., to avoid accidentally re-subscribing you without new consent).

* We may keep certain data after account deletion or opt-out if necessary to comply with legal obligations, resolve disputes, enforce our agreements, or protect our legal rights. For instance, we might retain logs of consent or opt-out requests for a certain period to demonstrate compliance with messaging laws.

* When personal information is no longer needed, we will securely delete or anonymize it so that it can no longer be associated with you.

## 7. Your Choices and Rights

We believe in giving you control over your personal information. **Your choices include:**

* **Opting Out of Text Messages:** As noted above, you can unsubscribe from our SMS communications at any time by texting "STOP" to our number. After you opt out, we will not send you further text messages unless you re-subscribe.

* **Opting Out of Emails:** If we send any email communications (for example, newsletters or marketing emails about Ember.jobs features), you can unsubscribe via the link in those emails or by contacting us. Note that we will still send essential service or account-related emails (e.g. password resets, important account notices) even if you opt out of non-essential emails, as those are necessary for using the Service.

* **Accessing and Updating Your Info:** You may access, correct, or update the personal information you have provided by logging into your Ember.jobs account (if that functionality is available) or by contacting us at [privacy@ember.jobs](mailto:privacy@ember.jobs). For example, if your phone number changes or you wish to update your job preference profile, let us know and we will assist in updating our records. We encourage you to keep your information up-to-date so we can serve you best.

* **Deleting Your Information:** You have the right to request deletion of your personal data. You can close your Ember.jobs account at any time, and we will delete or anonymize the personal information associated with your account (except for data we are required or permitted to retain by law, as noted in the Data Retention section). To request deletion, please contact us at our privacy email address. Keep in mind that removing your data may limit or eliminate our ability to provide the Service (for instance, if you delete your phone number, we cannot send you job alerts via SMS).

* **Privacy Preferences:** If we implement any preference center or privacy settings on our site, you can use those controls to manage how your data is used (e.g., toggling certain notifications on/off). We will respect any settings or preferences you communicate to us, within the scope of applicable law.

* **Do Not Track Signals:** Our website does not currently respond to "Do Not Track" browser signals, due to lack of a standard in how to interpret them. However, we limit our use of tracking to what is described in this Policy (we do not track your activity across third-party sites for advertising).

If you are a resident of certain regions (such as California or the EU), you may have additional privacy rights under local laws (like the CCPA or GDPR), including the right to not be discriminated against for exercising your privacy rights. While our service is currently focused on the U.S. and we do not actively offer it in those regions, we will endeavor to honor applicable requests. Please contact us if you have any questions or requests regarding your personal data rights.

## 8. Children’s Privacy

Our Service – including the website and SMS job alerts – is **not intended for children** under the age of 13. We do not knowingly collect personal information from anyone under 13 years old, in compliance with the U.S. Children’s Online Privacy Protection Act (COPPA). If you are under 13, please do not provide any personal information to us. If we learn that we have inadvertently collected personal data from a child under 13, we will promptly delete that information.

Furthermore, our job matching services are generally aimed at adults in the workforce. If you are under 18, you should use Ember.jobs only with the involvement of a parent or guardian. We may explicitly restrict users under 18 from opting into the SMS service or creating accounts, as many job opportunities require adult eligibility. Parents or guardians who believe that a minor has provided us with personal information can contact us at [privacy@ember.jobs](mailto:privacy@ember.jobs), and we will take steps to remove any such data.

## 9. International Users and Data Transfers

Ember.jobs is operated from the United States and is **intended for users in the U.S.** only. All of our systems and service providers are based in the U.S., and **your data will be stored and processed on servers located in the United States**. If you are accessing our Service from outside the U.S., be aware that you are transferring your personal data to the U.S. which may have different data protection laws than your country. By providing your information or using our Service, you consent to this transfer and processing in the U.S.

We do not actively market or provide services to users in other countries at this time. We do not knowingly collect data from individuals in the European Union or other regions with comprehensive data laws. If you are an international user who nonetheless uses our Service, you may contact us with any privacy-related requests, and we will do our best to accommodate them within the bounds of U.S. law and our internal policies.

## 10. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time as our services evolve or as legal requirements change. If we make material changes to how we handle your personal information, we will notify you by appropriate means – for example, by emailing you (if we have your email) and/or by posting a prominent notice on our website or via SMS. **Please check this Privacy Policy periodically** for updates. The "Effective Date" at the top will always indicate when the last changes were made.

Your continued use of Ember.jobs after any changes to this Policy signifies your acceptance of the updated terms, to the extent permitted by law. If you do not agree with any updates, you should stop using the Service and may request that we remove your information.

## 11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the information below. We welcome your feedback and will respond as soon as possible:

**Privacy Contact for Ember.jobs**

Eloquent Analytics, LLC (d/b/a Ember.jobs)

4285 Great Oaks Lane

Jacksonville, FL 32207, USA

Email: **[privacy@ember.jobs](mailto:privacy@ember.jobs)**

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